Genome Cards

Card order

• My Genome card was not issued, but I was charged for it
• I did not receive a tracking number for my physical card
• What to pay attention to when entering the delivery address for the card
• What are the brands of cards I can get with Genome?
• Why my Genome card wasn't issued?
• How many cards can I order?

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Card Security

• There's an unauthorized transaction in my wallet
• How to unblock a Genome card?
• Dispute Timeframes
• How to raise a dispute?
• How do I authorize online transactions with 3D Secure?
• My card has been lost or stolen

Card options

• How to link additional accounts to a Genome card?
• How to generate a card statement?
• Genome Card limits
• How can I close my Genome Card?
• How can I change my card PIN?
• My Card PIN and CVV

Card transactions

• Why do I see reserved funds in my account statement?
• ATM cash withdrawal fees
• What are the ATM withdrawal limits?
• Can I pay in foreign currencies using Genome Card?
• Can I use Genome card at ATM?
• Failed to pay by card. What to do?

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General questions

• Why can't I add a card to Apple/Google Pay?
• Can I add my Genome Card to Apple Pay?
• Can I add my Genome Card to Google Pay?
• Do I need to tell Genome when I go abroad?
• Card Expiration
• Fees of Genome Business Cards

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