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  1. My Genome Support
  2. Genome Cards

Genome Cards

Card order, options, transactions

Card order

  • My Genome card was not issued, but I was charged for it
  • I did not receive a tracking number for my physical card
  • What to pay attention to when entering the delivery address for the card
  • What are the brands of cards I can get with Genome?
  • Why my Genome card wasn't issued?
  • How many cards can I order?
See all 12 articles

Card Security

  • There's an unauthorized transaction in my wallet
  • How to unblock a Genome card?
  • Dispute Timeframes
  • How to raise a dispute?
  • How do I authorize online transactions with 3D Secure?
  • My card has been lost or stolen

Card options

  • How to link additional accounts to a Genome card?
  • How to generate a card statement?
  • Genome Card limits
  • How can I close my Genome Card?
  • How can I change my card PIN?
  • My Card PIN and CVV

Card transactions

  • Why do I see reserved funds in my account statement?
  • ATM cash withdrawal fees
  • What are the ATM withdrawal limits?
  • Can I pay in foreign currencies using Genome Card?
  • Can I use Genome card at ATM?
  • Failed to pay by card. What to do?
See all 8 articles

General questions

  • Why can't I add a card to Apple/Google Pay?
  • Can I add my Genome Card to Apple Pay?
  • Can I add my Genome Card to Google Pay?
  • Do I need to tell Genome when I go abroad?
  • Card Expiration
  • Fees of Genome Business Cards
See all 10 articles
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