There's an unauthorized transaction in my wallet

If you see a transaction you do not recognize inside your wallet and suspect it is unauthorized, you must act fast. 

Block your card immediately. To do so:

1. Open Genome’s dashboard (either web or app version);
2. Go to the Cards menu;
3. Open the Settings tab;
4. Block the card. 

Once you’ve done that, find out where the transaction was made and contact the merchant to notify them that a fraudulent situation has occurred. If the merchant doesn’t agree to refund a payment, you can file a dispute. Check this article for instructions on how to file a dispute.

Although fraudulent situations require your immediate action, please try staying calm during the process so you don't miss any important steps. 

For more information, contact us at support@genome.eu so we can advise you on how to proceed.