Virtual card PIN and ATM withdrawals

At Genome, your virtual card now offers the same flexibility as a physical one. By setting a PIN, you can use your virtual card not only for online and contactless payments but also for withdrawing cash at contactless-enabled ATMs.

This feature is available for both Personal and Business wallet users.

Why use a PIN for your virtual card?

The virtual card PIN feature expands the usability of your digital card, solving several common needs:

• Cardless cash access: Access cash at ATMs without needing a physical card.
• Instant availability: Withdraw funds immediately after card issuance without waiting for physical card delivery.
• Travel and emergencies: A reliable backup for local currency withdrawals if you don't have your physical wallet.
• Global accessibility: Provides cash-out options even in regions where physical card delivery is unavailable.

How to set or change your virtual card PIN

To manage your PIN, follow these steps in your Genome app or web dashboard:

1. Go to the Cards section on your dashboard.
2. Select the virtual card you wish to manage.
3. Choose Create PIN (if not yet set) or Change PIN.

4. Follow the on-screen instructions to secure your new code.
   

   How to withdraw cash at an ATM

   To withdraw cash using your virtual card, the card must first be added to a tokenized wallet such as Apple Pay, Google Pay, or Garmin Pay.

   Once added:

   1. Locate an ATM that supports contactless transactions.

   2. Wake your device and tap it against the ATM’s contactless reader.

   3. Enter your Virtual card PIN when prompted by the ATM.

   4. Select the withdrawal amount and complete the transaction.

   Note: For security reasons, a PIN is always required for ATM withdrawals. ATM withdrawals via virtual cards are subject to a fixed fee and a percentage of the withdrawal amount.