I did not receive a tracking number for my physical card

Please note that Genome's physical debit cards are sent via unregistered post, which means that we do not provide a tracking number for you to follow the delivery process. That being said, our cards generally take up to 30 days to arrive at the destination address.

If you experience any issues with the delivery of your card, please do not hesitate to reach out to our Customer Support team via support@genome.eu.