Skip to main content
My Genome Support Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. My Genome Support
  2. Money transfers

Money transfers

Transfers, top-ups, currency exchange

SEPA transfers

  • How to make a SEPA Instant Transfer?
  • How to cancel a SEPA transfer?
  • Does Genome support SEPA Instant Transfers?
  • Tracing of SEPA transfer
  • Why my transfer was declined?
  • How is a Token linked with a client's business account?
See all 16 articles

International transfers

  • Where can I find my account details for international transfers?
  • What currencies are supported for SWIFT transfers?
  • What are the prices for sending and receiving international transfers?
  • To which countries can I send/receive SWIFT transfers?
  • Who is eligible for international transfers?
  • How to make an international transfer?
See all 14 articles

Wallet top-up

  • How long can a card-to-card transaction (OCT) take?
  • My top-up by card failed
  • Where to find Genome account details?
  • How to top up my Genome Wallet?

Transaction questions and issues

  • Why my transfer is still pending?
  • Can I receive GBP, USD, HUF, CZK, SEK, PLN, JPY, CHF, CAD, AUD bank transfers?
  • How to download a transaction statement?
  • How long does a limit increase process take?
  • How do I convert my funds?
  • What fees are applied for adding money by card?
See all 11 articles

Transfers to Genome users

  • Transfers to Genome users
My Genome Support
Powered by Zendesk