SEPA transfers
- How to cancel a SEPA transfer?
- Does Genome support SEPA Instant transfers?
- Tracing of SEPA transfer
- Why my transfer was declined?
- How is a Token linked with a client's business account?
- Which SEPA methods are supported at Genome?
International transfers
- Where can I find my account details for international transfers?
- What currencies are supported for SWIFT transfers?
- What are the prices for sending and receiving international transfers?
- To which countries can I send/receive SWIFT transfers?
- Who is eligible for international transfers?
- How to make an international transfer?
Wallet top-up
Transaction questions and issues
- Why my transfer is still pending?
- Can I receive USD or GBP bank transfers?
- How to download a transaction statement?
- How long does a limit increase process take?
- How do I convert my funds?
- What fees are applied for adding money by card?