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  1. My Genome Support
  2. Money transfers
  3. Transaction questions and issues

Transaction questions and issues

  • Why my transfer is still pending?
  • Can I receive GBP, USD, HUF, CZK, SEK, PLN, JPY, CHF, CAD, AUD bank transfers?
  • How to download a transaction statement?
  • How long does a limit increase process take?
  • How do I convert my funds?
  • What fees are applied for adding money by card?
  • What should I do if a transfer hasn't reached my Genome wallet?
  • Prohibited gambling operators
  • When will the bank transfer reach my account?
  • The Importance of Providing Accurate Payment Descriptions
  • Money transfers types and their statuses in Genome
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