SEPA (Single Euro Payments Area) transfers trace procedure is a process that allows the tracking and investigation of funds transferred within the SEPA zone. SEPA is a payment integration initiative that enables fast and secure cross-border transfers in euros between participating European countries.
When initiating a SEPA transfer, the sender provides specific information, such as the beneficiary's name, IBAN (International Bank Account Number), and the amount to be transferred. This information is included in the payment order sent by the sender's bank to the recipient's bank through the SEPA payment system.
If there is a need to trace a SEPA transfer, the following procedure is generally followed:
1) kindly review the transfer status within your Genome account. A transfer is considered successful when its status is marked as "Success."
2) if the status of the transfer is ''Success", it signifies that the transfer has been successfully processed by the Genome system and reached or will reach the beneficiary bank account within 1 business day
3) SEPA transfers are made directly from one IBAN account to another IBAN account, therefore correspondent banks do not participate in the SEPA transfer process. If the transfer did not reach the recipient's bank, but it was completed successfully in the Genome system, we recommend contacting the recipient's bank
4) to initiate the cancellation of a successfully completed transfer within the Genome system, kindly reach out to Genome support team firstname.lastname@example.org and submit a formal request for the cancellation. Information on SEPA payment cancellation fees is available here. For further details and guidance, you may refer to the relevant article for additional information Cancellation of SEPA transfer – My Genome Support
If you have any questions please contact us at email@example.com.