Useful information

Ongoing due dilligence

• What is an ODD check?

Customer Identification at Genome

• Identity verification: how to resolve Onfido error 3
• Why do we need to identify our clients?

Anti-money laundering

• What is a selfie verification?
• Know your customer principle
• When will I be able to use my account if it is under investigation?
• Why was a transfer stopped by the AML department?
• What is the importance of the "Know Your Customer" principle?
• Who is the ultimate beneficiary owner (UBO) of the company and how are they identified?

See all 17 articles

Communication

• How can I report fraud?
• Is my money safe in Genome wallet?
• Genome sąskaitos informacijos prieinamumas antstoliams (LT)
• I do not receive emails notifications from Genome

Complaints

• How to complain