Skip to main content
My Genome Support Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. My Genome Support
  2. Useful information

Useful information

Complaints, communication issues, useful links

Anti-money laundering

  • Know your customer principle
  • When will I be able to use my account if it is under investigation?
  • Why was a transfer stopped by the AML department?
  • What is the importance of the "Know Your Customer" principle?
  • Who is the ultimate beneficiary owner (UBO) of the company and how are they identified?
  • Why do you request to provide additional information before opening my account?
See all 16 articles

Communication

  • How can I report fraud?
  • Is my money safe in Genome wallet?
  • Genome sÄ…skaitos informacijos prieinamumas antstoliams (LT)
  • I do not receive emails notifications from Genome

Complaints

  • I would like to file a complaint
My Genome Support
Powered by Zendesk