Identity verification: how to resolve Onfido error 3

If you encounter an error during your identity verification process that states "The operation couldn't be completed (Onfido.OnfidoFlowError error 3)", it typically means that the Genome app does not have the necessary permissions to access your microphone.

To resolve this error, you need to manually enable microphone access in your smartphone's system settings:

1. Open the Settings app on your mobile device.
2. Locate and select the Genome app from your list of installed applications.
3. Under the "Allow Genome to Access" section, find the Microphone toggle.

4. Switch the toggle to On (it should turn green).

   Completing the verification

   Once the microphone permission is enabled, return to the Genome app to restart the procedure. For a successful verification, ensure you follow these requirements:

• Be alone: Ensure you are the only person in the frame during video verification.
• Clear visibility: Your face must be clearly visible.
• Remove obstructions: Do not wear glasses, hats, or scarves, and avoid smiling during the process.

• Follow prompts: Carefully follow the specific instructions displayed on the screen while recording your selfie video.

  After following these steps and the provided guidelines, you should be able to pass the procedure without further errors.