How can I report fraud?

Fraud is a serious issue that can impact anyone, and if you’ve fallen victim to fraudulent activity, it’s crucial to act quickly and responsibly. At Genome, we’re committed to helping our customers navigate these challenging situations. Below, we detail the main steps you should take immediately if you suspect fraud or believe you have been scammed.

1. Reach out to your local police authority

If you suspect fraudulent activity, the first step is to report it to the appropriate local authorities. Your country’s law enforcement or national fraud authority will have the tools and resources to investigate the crime and take action. Reporting fraud to the police is crucial, as it:

• Ensures that a formal investigation is launched.

• Allows authorities to track the fraudster and potentially prevent further scams.

• Creates an official record of the incident, which may be needed for any legal proceedings or insurance claims.

Be sure to provide as much detail as possible, such as:

• When and how the fraudulent activity occurred.

• Any communication or transactions that were involved.

• Details of the suspect, if available.

The faster you contact local law enforcement, the higher the chances of mitigating any further damage.

2. Contact us immediately for risk mitigation

At Genome, we prioritize your security and are here to help if you’ve been a victim of fraud. Once you’ve reported the incident to local authorities, reach out to us as soon as possible. We will take the necessary actions to protect your account and prevent further unauthorized transactions. Please contact us via one of our dedicated channels – fraud@genome.eu and/or support@genome.eu.

When reaching out, please provide the following details to help us assess and address the situation effectively:

• A brief description of the fraudulent activity you encountered.
• The date and time of the suspicious transaction(s).
• Any relevant transaction details (amount, recipient, etc.).
• Any communications you may have received related to the fraud (emails, messages, etc.).

Additionally, we strongly recommend that you immediately change your password and block your card if necessary to minimize further risks.

3. How we can help you prevent future fraud

At Genome, we also recommend taking additional steps to protect yourself against fraud in the future:

• Regularly monitor your account activity for any unusual transactions.

• Be cautious about sharing personal information online or over the phone.

• Use strong, unique passwords.

We are dedicated to supporting you and ensuring your security. If you need assistance or have any concerns about fraud or account security, don’t hesitate to contact us.