Before you start
If you are applying for a new Personal Wallet, please check whether you are eligible to open a Personal Genome Wallet before starting verification. Registration availability may differ by country or region, and all applications are subject to onboarding and compliance checks.
Existing Genome clients who have been asked to complete or repeat identity verification can continue with the steps below.
Accepted identification documents
You will need one of the following documents:
- Passport;
- National identity card;
- Residence permit.
Accepted document types depend on the issuing country. Check the supported countries and accepted documents before continuing.
Please note that having a supported document does not automatically confirm your eligibility or guarantee approval.
Document requirements
Make sure that:
- You select the correct issuing country and document type;
- Your document is original, valid, and will remain valid for at least one month;
- The document contains a machine-readable zone (MRZ) and the required security features;
- All information is clearly visible, and there is no glare or blur;
- You photograph both sides of an identity card or residence permit;
- You do not upload a photograph of a screen, photocopy, or previously taken document image.
Do not select a different issuing country or document type to bypass the available options.
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How to complete verification
You will need a mobile device with a working camera. We recommend using the Genome mobile application.
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1. Select your document's issuing country and document type. Only supported options will be available. |
2. Take a clear photograph of the front of your original identification document. |
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3. If you selected an identity card or residence permit, photograph the back of the document. |
4. Continue to identity verification using your mobile device. |
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5. Allow the Genome application to access your device's camera. |
6. Record your selfie video while you are alone and follow all on-screen instructions carefully. |
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7. Review your selfie video and make sure your face is clearly visible before continuing. |
8. Submit your verification after confirming that your document photographs and selfie video are clear. |
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9. After submission, verification typically takes 15–20 minutes. In some cases, additional review may take up to 1–2 business days. You will receive a notification when the review is complete. |
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Comments
7 comments
Hi help
I want to open the account for my glovo and just eat delivering work
Email domain not working
support@genome.ue this email not working how I can send copy of document to you?? any other email??
Dear Customer,
Thank you for your remark! We have made the corrections to the e-mail address included in the article. In case you have any other notes or further questions, you can always contact us via e-mail at support@genome.eu or via chat.
Best regards,
Genome Team
My verification was rejected. Why? How I can continue?
Dear customer,
Please be informed that your verification was confirmed. In case you have any other notes or further questions, you can always contact us via e-mail at support@genome.eu or via chat.
Best regards,
Genome Team
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