In order to complete the personal wallet verification, you will need to use a mobile device. We highly recommend using the Genome mobile application. You will need to take a photo of your document - passport, identity card, or residence permit.
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The actual document you'll be able to use is going to depend on which documents we support - the list of available documents provided during the verification includes only accepted documents.
Please ensure that you do not select the wrong document type in an attempt to bypass this. In addition, the document you use must have a machine-readable zone (MRZ) and security marks. Furthermore, please note that taking a picture of an existing photo of your identification document (e.g., a photo of a computer screen) is strictly prohibited. .jpg)
If you want to start the verification process, follow the steps below:
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1. Before verification, select your document's issuing country and type. Only supported options will be available.
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2. To proceed, take the front picture of your identification document.
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3. If you have chosen an ID card or a residence permit for verification, take a picture of the back of the document.
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4. Afterward, complete the identity verification process using your mobile device.
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5. Make sure to allow the Genome application to access your device's camera while making the selfie video.
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6. Follow the on-screen instructions carefully. Ensure that you are alone while filming the video and follow any additional guidelines provided. |
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7. You can watch your selfie video before submitting it to make sure that the quality is good.
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8. You can watch your selfie video before submitting it to make sure that the quality is good.
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9. After submitting your details, verification typically takes 15-20 minutes, but in some cases, it may take up to 1-2 business days. You will receive a notification once your account is ready. |
You can find the full list of permitted countries here. You can also check the exact list of accepted documents and their issuing countries in this article.
If you run into any difficulties, please do not hesitate to get in touch with our Customer Support team via support@genome.eu!
Comments
7 comments
Dear Customer,
Thank you for your remark! We have made the corrections to the e-mail address included in the article. In case you have any other notes or further questions, you can always contact us via e-mail at support@genome.eu or via chat.
Best regards,
Genome Team
Hi help
I want to open the account for my glovo and just eat delivering work
Email domain not working
support@genome.ue this email not working how I can send copy of document to you?? any other email??
My verification was rejected. Why? How I can continue?
Dear customer,
Please be informed that your verification was confirmed. In case you have any other notes or further questions, you can always contact us via e-mail at support@genome.eu or via chat.
Best regards,
Genome Team
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