SMS verification code not received

If you're having issues receiving the OTP verification code via SMS, please consider the following:

• Double-check that you've entered the phone number correctly. The phone number you enter must start with a country code +XX, e.g., +44. Additionally, a common mistake is putting a zero right after the country code (e.g., +4401...), which will not work.
• Ensure that the network coverage is strong.
• Check if you can receive SMS from other services or people.
• Restart your device.
• Check for any apps or settings filtering or blocking the SMS.
• Insert your SIM card into a different mobile device.

If the issue persists, please contact our Customer Support team at support@genome.eu for further assistance.