To close your Genome account (wallet), you will need to submit your request to support@genome.eu using your registered email address. Alternatively, you may submit the request directly from your wallet dashboard by going to Settings → Profile information → Close wallet.
Before submitting a request, please ensure that your remaining balance is zero (0), there are no pending transactions, and you do not have any unpaid fees. If you have any unpaid fees, please cover them before proceeding with your request.
Additionally, please consider downloading a transactional statement for your account before it is closed. Furthermore, if you require an account closure confirmation letter, please note that it costs 5 EUR and is charged upfront.
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