How to raise a dispute? – My Genome Support

If you want to raise a dispute for the particular card payment, first of all, please contact the service provider (merchant) and try to resolve the issue directly with them;
If the merchant does not agree to make a refund, you can raise a dispute within 3 months from the original date of the transaction via Genome app or via web version:

App: Select the transaction you wish to dispute, click on and select Get help. A window will open where you can select the Transaction dispute section and in the next window select the reason for the transaction dispute.

Web: Select the transaction you wish to dispute, click on three dots and Transaction dispute option will appear.

If you have any difficulties or questions, please contact us at support@genome.eu

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