We may contact you through the following secure and official channels:
| Method | Purpose | What we may ask or say |
| In-app notifications | Security alerts, transaction updates | We may ask you to review activity inside the app |
| Official email (e.g., support@genome.eu) | Account updates, service notifications | We’ll address you by name and never ask for passwords and other confidential information |
| SMS (verified number) | One-time passcodes (OTP), payment confirmation | Only verification codes — never personal info |
| Phone call (in rare cases) | Identity verification if you're expecting a call | We may ask you to confirm basic info only if you initiated contact |
| Secure webchat (via official site/app) | Ongoing support conversations | We’ll never share sensitive info unless it is verified |
You can always verify our communication by contacting us through the support option in our app or on our official website.
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