Please keep in mind that Genome virtual card costs 1 EUR and a physical card costs 8 EUR, therefore please make sure that you have enough funds in your wallet before trying to order a card.
Therefore, if you are unable to order a card, please top up your wallet with a sufficient amount of funds depending on the card type you would like to order.
The detailed instructions on how to top up the wallet are provided in this article.
Note. If the top-up is not received within 5 calendar days, the card order rejects automatically. Therefore, in case of top-up after 5 calendar days expire, you would need to repeat the order again.