This article will guide you through different decline reasons you might receive from Genome. Since the reasons for the decline may be various from fraud reasons to connection errors they should be handled differently. Such an approach will allow you to improve your approve ratio and save you from unnecessary financial losses.
In the table below you may find the list of Genome decline reasons, codes, and the recommendation from us how is the specific code should be handled.
| Decline reason message | Decline code | Recommendation for retry logic |
| Internal service constraint mismatch | 1 | Yes, you can try to rebill again |
| Internal database error | 2 | Yes, you can try to rebill again |
| Access denied | 4 | Yes, you can try to rebill again |
| Internal communication error | 10 | Yes, you can try to rebill again |
| Internal timeout | 11 | Yes, you can try to rebill again |
| MID is not active | 2005 | Clarify that MID is still active |
| General processing error | 3000 | Yes, you can try to rebill again |
| Client unique transaction id auth1sample already presents | 3001 | Yes, you can try to rebill again. Just change transaction unique id |
| Invalid bill token | 3002 | You need to check billtoken value. If the value is correct - Yes, you can try to rebill again |
| Refund not possible | 3005 | If it's not related to chargeback or other tech settings - yes, you can try to rebill |
| Transaction is Cb | 3006 | Forbidden |
| Already refunded | 3009 | Check the refund reason |
| Invalid currency | 3015 | Check the currency value and - Yes, you can try to rebill again with correct currency |
| Bank refused the connection | 3018 | Yes, you can try to rebill again |
| Invalid fields lastName | 3019 | Check validation of this parameter - Yes, you can try to rebill again |
| Transaction is expired | 3024 | Yes, you can try to rebill again |
| General bank decline | 3100 | Yes, you can try to rebill again |
| Insufficient funds | 3101 | Yes, you can try to rebill again |
| Lost or stolen card | 3102 | not recommended |
| 3D secure failed | 3103 | Send a customer back on 3D Secure form |
| Invalid CVV | 3104 | Send a customer back on 3D Secure form |
| Card expired or expiration date invalid | 3105 | Send a customer back on 3D Secure form |
| Invalid amount | 3106 | Check the value of amount - Yes, you can try to rebill again |
| Invalid card number | 3107 | Send a customer back on 3D Secure form |
| Timeout | 3109 | Yes, you can try to rebill again |
| Incorrect field | 3110 | Check the validation with the tech team and - Yes, you can try to rebill later |
| Invalid credentials | 3111 | Check this issue with the tech team |
| Card type not supported | 3112 | Only if card type is going to be changed |
| Transaction type not supported. Please, check routing. | 3113 | Check that transaction type is supported for the current acquirer - Yes, you can try to rebill |
| Currency not supported | 3114 | Check that currency is supported for the current acquirer - Yes, you can try to rebill |
| Refund not possible by bank | 3115 | Check this issue with the tech team |
| Malformed bank response | 3117 | Yes, you can try to rebill later |
| Communication error with bank | 3118 | Yes, you can try to rebill later |
| Referal or restricted card | 3119 | not recommended |
| Risk Bank Decline | 3120 | not recommended |
| Card 3D secure is not enabled. | 3123 | Yes, you can try to charge |
| Unknown acquirer processing status. | 3124 | Clarify the status before to rebill a customer again |
| Acquirer internal error. | 3125 | Yes, you can try to rebill later |
| Withdrawal frequency limit exceeded | 3126 | Yes, you can try to rebill later |
| Bank negative list | 3127 | not recommended |
| Fraud bank decline | 3128 | not recommended |
| Authorization declined | 3129 | Yes, you can try to rebill later |
| Declined by anti-fraud system. | 3200 | not recommended |
| Volume limit exceeded | 3202 | Yes, you can try to rebill later |
| Refund limit exceeded | 3203 | Yes, you can try to charge |
| Declined by trust list. | 3220 | not recommended |
| Internal payment gate sender error | 7101 | Yes, you can try to rebill later |
| External communication timeout | 7103 | Yes, you can try to rebill later |
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