In order to complete the personal wallet's verification, you will need to take a photo of your document - passport, identity card, or residence permit. The actual document you'll be able to use is going to depend on which documents are supported by us - the list of available documents provided during the verification includes the only accepted documents. Please ensure that you do not select the wrong document type in an attempt to bypass this. In addition, the document you use must have a machine-readable zone (MRZ) and security marks. Furthermore, please note that taking a picture of an existing photo of your identification document (e.g. photo of a computer screen) is strictly prohibited.
You can find the full list of permitted countries here. You can also check the exact list of accepted documents and their issuing countries in this article.
In case you run into any difficulties, please do not hesitate to get in touch with our Customer Support team via support@genome.eu!
Comments
7 comments
Hi help
I want to open the account for my glovo and just eat delivering work
Email domain not working
support@genome.ue this email not working how I can send copy of document to you?? any other email??
Dear Customer,
Thank you for your remark! We have made the corrections to the e-mail address included in the article. In case you have any other notes or further questions, you can always contact us via e-mail at support@genome.eu or via chat.
Best regards,
Genome Team
My verification was rejected. Why? How I can continue?
Dear customer,
Please be informed that your verification was confirmed. In case you have any other notes or further questions, you can always contact us via e-mail at support@genome.eu or via chat.
Best regards,
Genome Team
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